Choosing the right modem
You may purchase a modem from us, rent a modem, or use your own modem. Docsis 3.0 certified modems are recommended to maximize TVC’s Internet speed. Docsis 1.0 and 1.1 modems are not compatible with our network. If you have any questions give our technical support team a call, we’re happy to help. See TVC’s approved list of modems.
Finding the right spot
If you use your Wi-Fi throughout your house place the Wi-Fi enabled modem as close to the center of your home as possible. Or if you have a primary media room the Wi-Fi enabled modem should be placed there. This allows you to wire devices that require more bandwidth, such as streaming videos (e.g. Amazon Fire, Roku) or gaming systems (e.g. Xbox, PlayStation), directly into your modem and minimize the wireless needs for these devices. Don’t block your Wi-Fi enabled Internet modem’s signal
- Avoid placing it in a closet or putting it behind something, such as a TV
- Don’t place it on the floor or low to the ground
- Don’t place it next to windows
Whenever possible, don’t run more than one WiFi network in your home using other routers. Devices that connect to more than one network may have trouble keeping a constant connection, and the networks will interfere with one another. Baby monitors, cordless phones and even microwave ovens can also cause interference. To maximize your Wi-Fi speeds, reduce Wi-Fi congestion, improve overall coverage, and capacity by creating a seamless network of access points try TVC’s Whole Home Wi-Fi Solution.