Important Message – Covid-19 Updates
Published Tuesday, September 15, 2020
Dear Thames Valley Communications Customers:
As your internet, video and phone provider, we understand the importance of connectedness during the evolving Coronavirus situation. We take seriously the vital role we play in our customers’ lives, especially during uncertain times like these.
That’s why we’re taking this opportunity to assure you that we’re doing everything we can to continue providing uninterrupted access to the services you depend on while at the same time protecting the health and safety of our employees, our customers and the people of our communities.
We’ve conducted extensive business continuity preparations and, by investing heavily in our broadband network, we’re ready to accommodate increased levels of demand during this time, with no data caps, especially as work-from-home arrangements become increasingly necessary. We’ll also give first priority to network maintenance and service-related appointments for homes and businesses to ensure customer connectivity.
We also want you to know that we have customer care options available that can be accessed from home so that you can quickly get answers and resolve issues:
- Bill payment options: We have convenient online billing options so that you do not need to travel to an office location to make a payment. See here for more details.
We will continue to monitor the situation closely and will provide any pertinent updates to keep you informed. In the meantime, please feel free to contact our Customer Care team 860-446-4009 or contact us by email.
Thank you for continued trust and confidence in Thames Valley Communications. We will get through this together as communities do.
Thames Valley Communications