We’ll install your network connection with our cable modem or a cable modem of your choosing. Professional technicians will install your service and our Help Desk is here to support you when needed. You’ll need to make sure your computer meets our recommended system requirements and decide if you want wireless Internet.

Cable Modem Service

You may purchase a modem from us, rent a modem, or use your own modem. Docs-is 2.0 certified or high modems are the minimum required. 2.0s work well on the Silver and Gold Internet packages while 3.0 certified or higher is recommended to maximize TVC’s faster Platinum Plus speed. Docs-is 1.0 and 1.1 modems are not compatible with our network.

Computer Requirements

Our advanced fiber-optic network and the cable modem installed in your home deliver a fast Internet connection, but your computer plays an important part. To ensure functional and optimal performance, check to see if your computer meets our recommended system requirements.

IBM Compatible

  • Operating System: Windows 2000, XP, Vista
  • Hard Drive Space: 60MB (90MB or more recommended)
  • Ethernet Card: 10 Base-T or 10/100 Base-T

Macintosh

  • Operating System: OS 10.2 or higher
  • Hard Drive Space: 60MB (90MB or more recommended)
  • Ethernet Card: Required

Home Networking

Getting a wireless Internet connection is easy. A wireless router is installed in your home with Internet access for up to four devices including personal computers and game consoles. Installation includes device configuration. And for telecommuters and serious online gamers, we also offer static IP service.

Understanding Thames Valley Communications Cable Modem Speed Packages

Testing of the TVC speed packages is best done through an Ethernet or a direct connection between the computer and the modem.  This type of connection provides a Full-Duplex connection, this means the modem and computer can send and receive data at the same time, thus providing the best throughput.  When testing use the TVC speed test server, http://fish.tvcconnect.net, will enable customer to test within the TVC network.  TVC’s advertised speeds are up to what the package states.  Once a customer uses Speakeasy.net or speedtest.net the customer leaves our network and is on the public internet.

Wireless connections are a half-duplex connection, this means that either the modem or the computer can only send or receive at any one time, they cannot do both like a wired connection.  With this said the connection speeds will be down.  Another limiting factor to wireless speeds is the type of radio the device has.  For example a PC, tablet or other device that has an 802.11g radio will have slower speeds than a device that is 802.11n.  In a wireless network that has both 802.11g and 802.11n, the network will only go as fast as the slowest device..